Privacy Policy

BluntSnag Ltd ("BluntSnag", "we", "us") is a company registered in England and Wales (Company No. 15284736). Our registered address is available on request.

We provide new-build snagging inspection services and digital guides for residential property buyers in London. This policy explains how we collect, use and protect your personal data when you use bluntsnag.co.uk.

We collect only what we need to provide our service:

• Name and email address — when you book an inspection or purchase a guide
• Phone number — when you book an inspection, so we can confirm your appointment
• Property address — so we know where to attend
• Payment information — processed by Stripe; we never see or store your card details
• IP address and browser data — collected automatically by our hosting provider (Netlify) for security purposes

• To confirm your booking and send your inspection report
• To send your guide download link after purchase
• To contact you if there is a problem with your booking
• To respond to any queries you send us via WhatsApp or email

We do not send marketing emails. We do not call you unless you have booked an inspection and we need to discuss logistics. We do not sell your data to anyone.

Under UK GDPR, we process your data on the following bases:

• Contract performance — to fulfil your booking or guide purchase
• Legitimate interests — to maintain the security of our systems

We share data only with the services required to operate:

• Stripe — payment processing (stripe.com/privacy)
• Resend — transactional email delivery (resend.com/privacy)
• Supabase — database and file storage, hosted in the EU (supabase.com/privacy)
• Netlify — website hosting (netlify.com/privacy)

We do not use advertising platforms, social media tracking or third-party analytics.

We retain booking and order data for 7 years, as required by HMRC for tax purposes. If you would like your data deleted sooner, contact us and we will remove it from our systems within 30 days, except where we are legally required to retain it.

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability

To exercise any of these rights, email us at info@bluntsnag.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We use a single session cookie for admin authentication. We do not use tracking cookies, advertising cookies or analytics cookies.

For any privacy questions: info@bluntsnag.co.uk