Legal
Last updated: 1 January 2025
Summary
Cancellation more than 48 hours before your appointment
Full refund, processed within 5 business days to your original payment method. No questions asked.
Cancellation within 48 hours of your appointment
We reserve an inspector's time specifically for your property. Cancellations within 48 hours are non-refundable because we cannot reallocate that time at short notice. If your circumstances change, please contact us as early as possible and we will try to find a solution.
Rescheduling
You may reschedule your inspection at any time at no charge, subject to availability. Contact us via WhatsApp or email and we will find a new date.
If we cancel
In the event that we cancel your inspection — for any reason, including illness, transport issues, or circumstances outside our control — you will receive a full refund within 5 business days. We will also offer you priority rescheduling at no additional cost.
If we cannot access the property
If our inspector arrives at the agreed time and is unable to access the property (locked, keys not available, access denied), you will receive a full refund. Please ensure access is arranged before your inspection date.
Our PDF guide (£20) is a digital product delivered by email download link.
Under the Consumer Contracts Regulations 2013, you have a 14-day right to cancel digital content purchases — unless you have already accessed the download, in which case the right to cancel is waived.
If you have not accessed the download link, you may request a full refund within 14 days of purchase by emailing us at info@bluntsnag.co.uk.
If the download link is not working or you have not received your email within 10 minutes of purchase, contact us immediately and we will resolve it. Technical issues on our side are always covered.
Contact us by:
Please include your name, booking reference (from your confirmation email), and the reason for your request. We aim to respond within 1 business day.
Refunds are returned to the original payment method via Stripe and typically appear within 5–10 business days depending on your bank.
If anything here is unclear, contact us at info@bluntsnag.co.uk and we will explain it plainly. We are a small team and we treat every customer fairly.